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The kit must be purchased at the same time as the product. For all inquiries, please contact your branch directly.

If this is not possible, please contact Customer Service.

The following benefits will be offered:

  • No estimate fee for the customer

  • Free product uninstallation and reinstallation at the customer's premises

  • No shipping costs for delivery to repair shop

  • Loan of equipment for the duration of the appraisal and exchange decision

  • Full 100% warranty on the device's remote control for the duration of the service offered

  • Product wiring is guaranteed for life, provided it has been installed by a SONXPLUS installation technician.
  • Products costing $300 or less will be replaced free of charge, following an assessment that they have not been abused.

  • Products costing $300 or more will be replaced free of charge upon evaluation of a major repair returned at more than 20% of the value of the product purchased. For computer products in this category, please note that software and programming are excluded.

  • When we replace a product, we replace it with a product having equivalent or similar features and functions, although not necessarily of the same brand.

Customer service


This warranty program is administered by Groupe SONXPLUS Inc.